Website or enquiry handling
Email hello@thebrokerroom.com.au or use the contact form. Include enough detail for us to find your enquiry if you have a reference code.
Complaints
How to raise a concern
Use the path that matches your concern. Website and enquiry matters can be raised with The Broker Room. Credit assistance concerns should be raised with the broker or licensee who assisted you.
Website or enquiry handling
Email hello@thebrokerroom.com.au or use the contact form. Include enough detail for us to find your enquiry if you have a reference code.
Privacy
See the privacy page. For a privacy complaint, email hello@thebrokerroom.com.au with the subject “Privacy complaint”. Information about unresolved Australian privacy complaints is available from the OAIC.
Credit assistance you received
If a mortgage broker provided credit assistance after an enquiry, raise the concern with that broker or their licensee using the complaints process in the credit guide they gave you. Their credit guide also explains any external dispute resolution options that apply to that credit assistance. General information about credit guides is on the credit guide page.